Community Urgent Eyecare Services (CUES)

We offer  the Community Urgent Eyecare Service (CUES) – a free NHS service designed to help you quickly access expert care for urgent eye conditions without needing to visit your GP or A&E.

Expert help for urgent eye problems – close to home.

If you’re experiencing a sudden or uncomfortable problem with your eyes, this service is here to help.

What CUES Can Help With

CUES is ideal for sudden or recent onset eye problems such as:

  • Red or painful eyes
  • Sudden changes in vision (e.g. blurred vision, double vision, flashes or floaters)
  • Sudden loss of vision in one or both eyes
  • Foreign bodies in the eye (like grit or debris)
  • Infections such as conjunctivitis (especially in adults)
  • Injuries to the eye (minor trauma)
  • Unusual or urgent symptoms affecting your eye comfort or sight

This service is suitable for both adults and children over the age of 2.

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What CUES Does Not Cover

While we can manage a wide range of urgent issues, CUES is not for:

  • Long-standing eye conditions (e.g. dry eye, cataracts, glaucoma check-ups)
  • Routine sight tests or glasses prescriptions
  • Eye problems already under care of a hospital eye clinic

If you’re unsure, please contact us and we’ll help guide you to the right care.

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How It Works

Whether you need emotional support, legal advice, or local resources, we’ve gathered useful information to help you through.

Call us first

You’ll be assessed over the phone by one of our qualified team members.

Remote or in-person consultation

Depending on your symptoms, you’ll either be offered advice remotely (phone/video) or an appointment to be seen in practice.

Expert care and referral

If necessary, we’ll refer you directly to the hospital eye service or your GP for further treatment.

Is It Free?

Yes – CUES is fully funded by the NHS for eligible patients. There’s no charge for assessment, treatment, or referral under this scheme.

Book an Urgent Eye Care Appointment

We’re here to protect your vision and give you peace of mind – quickly, safely, and locally.

If you’re experiencing a sudden eye problem, don’t wait – call us on 01524 730 055 or contact us to speak to our team.

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